Return & Exchange Policy – Lucknowi Karigari

At Lucknowi Karigari, we take pride in offering authentic, handcrafted Chikankari. Please read our policy carefully before placing your order.

1. Measurements & Order Confirmation

• Exact measurements and actual product images or videos are shared before dispatch.
• Orders are dispatched only after customer confirmation. Please review the measurements, colour, and product details carefully before confirming.

2. Exchange Eligibility

• Exchange requests must be raised within 7 days of receiving the order.
• Products must be unused, unworn, unwashed, in original packaging, with tags intact.
• Orders must be purchased directly from www.lucknowikarigari.com or through our official WhatsApp Sales Executive.
• Exchanges are subject to product availability and current stock.

3. Handmade Product Variations

• Minor thread irregularities, slight embroidery variations, visible white stitching threads, or minor dye bleeding during initial washes are natural characteristics of handcrafted products and are not considered defects.
• Slight colour variations due to lighting or screen settings are normal and are not eligible for exchange.
• We guarantee authentic Chikankari and good fabric quality.

4. Exchange Shipping & Collection

• Exchange shipping charges of AED 35 must be paid by the customer.
• Alternatively, customers may self-collect the exchange item from our designated collection point near Burjuman Business Tower, Dubai, subject to arrangement.

5. No Refunds

• We do not offer refunds. Eligible cases may be resolved through an exchange or gift card, at our discretion.
• Sale and discounted items are not eligible for return or exchange.
• Exchanges are not accepted for change of mind, design or style preference, or dislike of colour.

6. How to Request an Exchange

Please contact us within 7 days of receiving your order:

• Email: lucknowikarigari@gmail.com
• WhatsApp: +971 58 800 9412

Our team will guide you through the exchange process.

7. International Orders

Customs duties, taxes, and import charges on international shipments are non-refundable and will not be compensated.

Thank you for shopping with Lucknowi Karigari!